Refund policy

Last updated: August 21, 2026

We want you and your pet to be happy with your PawFiWorld order. If something isn't right, here's how we can help.

Return Window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, items must be:

Unused and in the same condition you received them
In their original packaging where possible
How to Start a Return

Email us at support@pawfiworld.com with your order number and reason for return. We'll respond within 1-2 business days with next steps.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Please note your bank or card provider may take additional time to process the refund.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll offer a replacement or full refund at no additional cost to you — no need to return the item in most cases.

Non-Returnable Items

For hygiene reasons, opened pet grooming tools (such as hair removal gloves) can only be returned if defective or damaged upon arrival.

Exchanges

If you'd like to exchange an item for a different size or variant, email us at support@pawfiworld.com and we'll guide you through the process.

Late Shipments

If your order has not arrived within the estimated delivery window (see our Shipping Policy) plus 5 additional business days, please contact us and we will investigate immediately.